Policy

Returns & refunds

Updated 1 May 2026. Cloth is made to be lived with — but the first 10 days are yours to change your mind.

Window: Returns are accepted within 10 calendar days of delivery. Initiate the request from your account page — no separate email needed, though you can always write to us if anything is unclear.
Condition: Returned cloth must be unwashed, unused, and in its original packaging with the dust bag intact. We inspect each piece on arrival; anything washed, perfumed, or stained cannot be accepted and will be returned to you.
What can't be returned: Bespoke pieces (custom sizes, monogrammed sheets, bulk wedding orders) and items marked 'final sale' are not eligible. We make this explicit on the product page before you buy.
Pickup: We arrange a free reverse pickup from your delivery address through the same carrier that brought your order. Pickup is usually within 2–4 working days of approval; in a few pincodes you may need to self-ship and we reimburse the courier cost up to ₹150.
Refunds: Once the return arrives and passes inspection, your refund is processed within 5–7 working days to the original payment method. UPI and net-banking refunds typically clear in 2–3 days; credit card refunds can take up to 10 days depending on your bank.
Exchanges: We don't do direct exchanges — it makes the inventory unpredictable for a workroom that weaves on order. Return the original and place a fresh order; we'll waive the shipping on the replacement.
Damage in transit: If your parcel arrives damaged, photograph it before opening fully and write to us within 48 hours. These cases are handled separately from the standard returns flow — usually a same-day reship at no cost.

Policy

Returns & refunds

Updated 1 May 2026. Cloth is made to be lived with — but the first 10 days are yours to change your mind.

Window: Returns are accepted within 10 calendar days of delivery. Initiate the request from your account page — no separate email needed, though you can always write to us if anything is unclear.
Condition: Returned cloth must be unwashed, unused, and in its original packaging with the dust bag intact. We inspect each piece on arrival; anything washed, perfumed, or stained cannot be accepted and will be returned to you.
What can't be returned: Bespoke pieces (custom sizes, monogrammed sheets, bulk wedding orders) and items marked 'final sale' are not eligible. We make this explicit on the product page before you buy.
Pickup: We arrange a free reverse pickup from your delivery address through the same carrier that brought your order. Pickup is usually within 2–4 working days of approval; in a few pincodes you may need to self-ship and we reimburse the courier cost up to ₹150.
Refunds: Once the return arrives and passes inspection, your refund is processed within 5–7 working days to the original payment method. UPI and net-banking refunds typically clear in 2–3 days; credit card refunds can take up to 10 days depending on your bank.
Exchanges: We don't do direct exchanges — it makes the inventory unpredictable for a workroom that weaves on order. Return the original and place a fresh order; we'll waive the shipping on the replacement.
Damage in transit: If your parcel arrives damaged, photograph it before opening fully and write to us within 48 hours. These cases are handled separately from the standard returns flow — usually a same-day reship at no cost.